How do I connect to Wi-Fi?
To connect to Wi-Fi through your browser, please follow these steps:
What is the difference between Wi-Fi and cellular data (3G and 4G)?
There are many technical responses to this question, but here is the answer most of us can understand.
In general, cellular data service is available from your mobile carrier. The service covers a large area - as in miles and miles usually. Customers typically purchase a plan that allows them to download a specific amount of data each period (2 GB, 5 GB, etc.). Cellular data is great for simple internet activities, such as checking email and Facebook, but it tends to be rather slow.
Wi-Fi is an internet signal that is broadcast across smaller areas, such as your home, the airport, your favorite coffee shop, etc. What Wi-Fi lacks in range, it makes up for in speed - it's super fast! Wi-Fi is great for "data intensive" activities such as VoIP (think Skype), streaming video, and downloading music.
Many mobile devices have the ability to connect to one or more of these network signals. Devices with both options often let you choose your connection type. Wi-Fi is a great way to offset what can be costly cellular data plans because, with Wi-Fi, there's usually no limit on the amount of data you are "allowed" to consume. Plus, again, it's faster!
Here's a little tech-talk so you can impress your friends. Cellular data internet connections are broadcast in the 800-900 or 1900-2100 Mhz range. Wi-Fi is broadcast at 2400 Mhz (which means it can not interfere with cellular, in case you were wondering).
Is the Wi-Fi network affecting my cellphone data service (3G or 4G)?
In short, no. It's technically impossible for Wi-Fi to interfere with cellular service, and it's actually illegal for anyone to interfere with cellular transmission. For the tech geeks among us, Wi-Fi and cellular data run on different frequencies, so they don't directly interfere with each other.
Cellular service is also delivered over licensed spectrum, meaning that your service provider owns that specific frequency range, to ensure they can provide service without interference. It is possible for things like Bluetooth and microwaves to interfere with Wi-Fi because they all use the same unlicensed spectrum frequencies. But none of those technologies can interfere with your cellphone internet service.
Is my Wi-Fi connection secure?
The Premium Wi-Fi service offers a secure signup and authentication process. To ensure your connection is secure once you're online, you should make sure that the sites you visit are SSL-secured sites (https://...). Additionally, VPN services will encrypt all the data you send and receive. As an additional layer of security for your Wi-Fi connection the service uses a type of encryption called Wi-Fi Protected Access version 2 (WPA2) Security.
How do I troubleshoot connection issues?
Try these troubleshooting tips:
I am receiving an "Error Code: 299" when logging into my account on a new device. What does this error mean?
You are limited to four (4) devices per account. If you want to change the devices associated with your account, perform the following steps:
How do I reset my password?
To reset your account password please contact the help desk at (530) 232-8777. You will need to provide the email address that you used to sign up for the service and the last 4 digits of the credit card you used to confirm your identity.
How do I find my username?
Your username is the email address that you used when you created your account.
How can I get a copy of a receipt?
You were emailed a receipt when you created and/or renewed your account. Please contact the help desk at (530) 232-8777 if you need a duplicate receipt.
How do I change my username?
Currently you can not change the username associated with an account. If you really would like a new username you can create a new account.
How do I cancel my plan?
All of our service plans are for a period of time. Your service will not automatically renew. We are unable to offer refunds for any service plans.
I am receiving the error "We can't find this username and password" when logging into my account. What should I do?
There are a few possibilities:
My device does not have a web browser (e.g. smart speaker, etc.). How do I connect this device to the Wi-Fi service?
Our help desk can assist you in connecting the device to the service. Please contact the help desk at (530) 232-8777 and provide the following information:
How do I remove a device from my account?
You are limited to four (4) devices per account. If you want to change the devices associated with your account, perform the following steps:
What is a MAC address?
A MAC address is a unique code assigned to a device. It is alphanumeric and usually formatted like this: 01-23-45-67-89-AB or 01:23:45:67:89:AB
How do I find the MAC address on my laptop?
Quick instructions to find the MAC Address on Windows, Mac, and Chromebook computers